Service Desk Representative

Description

Provide initial employee technical support for inquiries received via phone, email, messaging applications, and walk-up requests. This temporary contract role requires active mobility to assess problems and resolve basic support issues directly at the user's workstation. The Service Desk Rep I will troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, printers, and scanners, and log all activities in the ticketing system. Due to the factory environment, issues that cannot be resolved quickly must be escalated immediately to avoid or minimize production downtime. The role includes desk-side support across multiple sites, asset management, imaging, and physical hardware replacement. The position requires lifting and transporting IT equipment (30-40 lbs), walking between buildings, and working independently with minimal supervision. Shift coverage includes 3rd shift (10:00 PM - 6:30 AM), Sunday night startup walkthroughs, monthly contingency production coverage, and an initial training period on first shift.

Skills

Troubleshooting, Service desk, Ticketing system, printer support, network connectivity

Top Skills Details

Troubleshooting,Service desk

Additional Skills & Qualifications

Job Category: Information Technology / Help Desk / Technical Support Skill Specialty: Entry-Level Service Desk / Desktop Support Employee Value Proposition (EVP): Entry-level IT opportunity in a large-scale manufacturing environment Hands-on hardware and user support experience Exposure to asset management, imaging, MDM, and production-critical systems Opportunity to work independently and build real-world troubleshooting skills

Experience Level

Entry Level

Job Type & Location
This is a Contract position based out of West Point, GA.
Pay and Benefits
The pay range for this position is $15.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Point,GA.
Application Deadline
This position is anticipated to close on May 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.