Principle Responsibilities:
- Providing superior customer experience ensuring all escalations are handled timely, professionally, accurately, and within the guidelines of LEAD core values.
- Support platforms release program, including, but not limited to, leading the coordination of business testing, socialization of known issues in the release notes, and support late evening and weekend production release business validation.
- Act as subject matter experts of the multi-tenant auction platform in support of operational initiatives, issue/defect resolution, and escalation support.
- Serves as primary business liaison to our DevOps Support Team driving priority, urgency, and quick resolution of production issues & defects, while ensuring clear communication to customers and Leadership with regular status updates.
- Facilitate customer integration and onboarding while providing Leadership consistent views into the integration activities.
- Management and oversight of the auction business rules and platform configurations.
- Proactively identify and execute process improvement opportunities to resolve redundancy and streamline work for teams within LOB.
- Provide recommendations on efficiencies that can be gained based on the current set of circumstances.
- Create and maintain cross-departmental relationships to enable leadership success.
- Miscellaneous tasks as assigned.
Skill/Experience/Education
Mandatory Skills
The ideal candidate must be passionate about delivering results, must be an innovative, strategic thinker, and problem solver that’s willing to challenge status quo, can learn quickly, is self-motivated, detail oriented, and can sift through voluminous amounts of information to pinpoint which items are relevant for inclusion in the future state solution. The Business Operations Analyst will need blend of business skills and experience in leading cross-functional initiatives that enable them to facilitate sessions with multiple stakeholders to drive measurable results. This role will require impeccable organizational, time management, and communication skills, and must work well in a matrix organization.
Desired Skills
· Bachelor''s degree in business, or computer science related degree, Management Information System is preferred.
· +1 years of customer support within software product industry with proven track record of results.
· Advanced knowledge of automotive and vehicle remarketing preferred.
· Advanced knowledge of Microsoft Office suite with basic troubleshooting technical skills.
· Ability to thrive in a highly dynamic, fast paced, and collaborative environment requiring a high degree of productivity, adaptability, innovation, organization, time management, communication (verbal, spoken, written), and follow through.
Never miss an opportunity! Create an alert based on the job you applied for.
