IT Operations Engineer

Stefanini Group is hiring!

Stefanini is looking for an IT Operations Engineer in Dearborn, MI (Onsite)

For quick apply, please reach out to Navneet Pathak at +1 /

We are looking for a candidate who is responsible for having several customer-facing product offerings such as the MS Teams portfolio (Meetings and Chat), Miro, Slido, and tools to support MS Teams' automations. Responsibilities include interfacing directly with the customers of the services, troubleshooting and diagnosing issues, performing root cause analysis, testing and launching new technologies and developing processes to support automation in our tools. Serve as L2 support for our service portfolio. This role is an opportunity to gain detailed insight into collaboration tools that are used across client and get hands-on experience in IT Enterprise Platform Engineering & Operations.



ResponsibilitiesDiagnose, manage, test, and implement solutions to resolve operational issues (vendor MGMT) Triage escalated issues and work together with core teams (vendors) Manage and prioritize the flow of work. Understand customer needs and validate solutions. Develop and launch new technologies, such as AI/LLM features, API usage/processes and 3rd party MCP connection/setup. Develop and support Azure application automation and integrations. Assist in launching secure technologies and features. Utilize Agile methodologies, processes, and tools. Participate in planning, testing and supporting new iterations/releases for the service offerings. Manage and report on requests, incidents, problems in ServiceNow. Manage issues that span across skill teams.





Experience RequiredSenior Specialist with 7+ years of experience in relevant field.Hardware/Software support, experience with SaaS technologies & vendor management Experience with API's, MCP technology, Power Automate workflows and custom Azure BOTs Experience with Azure platform and Microsoft administration (policies, licensing, configuration) Technical knowledge of IT software development cycle; Technology lifecycle Experience with request/incident/problem management, ticket workflows and tools Familiarity with Agile Methodologies (Scrum/Kanban) and the JIRA tool Understanding of Architectural documentation and processes Supplier relationship experience and familiarity working with global teams. Knowledge of security best practices, required controls, threat modeling and risk management. Experience working with end users and leadership in a fast-paced environment.



Skills RequiredAzure, Application Support, Application Testing, Application Training, Cloud Architecture, Data Analysis, Data Management, Desktop Applications, IT Operations, IT Support, Microsoft Azure, Microsoft SharePoint, SaaS, Automation, Materials Management, Troubleshooting (Problem Solving), Testing - Test, Systems Analyst, Technical Customer Support, Vendor Management



**Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We will also speak with you about the process, including interviews and job offers.



About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.





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