VDOT Technical Support 2 ONSITE Salem, VA

VDOT Technical Support 2 ONSITE Salem, VA
VENDOR MAXIMUM SUBMITTAL *** *******/hr.

*candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2026, likely for 6-12+ months
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle

Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceExtensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS TeamsRequired5YearsSkill in troubleshooting tools and managing desktop and laptop computers as well as wireless devicesRequired5YearsAbility to communicate effectively verbally and in writing with individuals and groupsRequired5YearsExperience working with help desk request tracking and reporting toolsRequired5YearsStrong Customer Service skills that include a "customer first" attitudeRequired5YearsProvide computer training for field staffDesired0Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired0Experience with creating training documentation. Nice to have0
Questions

No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2Please list candidate's email address.Question3In what city and state does your candidate PERMANENTLY reside? Question4Is your candidate able to work onsite in Salem, VA daily M-F 8-5pm? This is REQUIRED. Question5Does your candidate possess a valid drivers license and a clean driving record? This is REQUIRED. Question6How soon after an offer can your candidate start?