Description
We are looking for a dedicated and detail-oriented Support Technician I to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will play a critical role in supporting our users by addressing hardware, software, and system issues. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the seamless operation of IT systems.
Responsibilities:
Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams.
Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits.
Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues.
Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery.
Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations.
Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation.
Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records.
Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency.
Requirements
At least 3 years of experience in IT support or a related field.
Proficiency in Active Directory and managing user access.
Prior experience with Jira Service Management and Intune required.
Strong knowledge of computer hardware and troubleshooting techniques.
Experience with Windows 10 and related support tasks.
Familiarity with deskside support and resolving end-user issues.
Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
Strong communication skills and a customer-focused approach to problem-solving.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03100-0013419463
- Posted 4 hours ago
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