Description We are looking for a skilled IT Support Technician III to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will provide essential hardware and software support for the company's personal computers and local area network. This role focuses on troubleshooting technical issues and ensuring smooth operations for both onsite and remote employees.
Responsibilities:
- Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management
- Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, and related systems
- Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)
- Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows
- Install, configure, maintain, and troubleshoot hardware, software, and end-user devices
- Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II
- Assist in mentoring junior technicians and provide leadership support in the absence of the IT Support Manager
- Deliver timely technical support via ticketing system, email, and in-person interactions
- Troubleshoot LAN/WAN and connectivity issues in accordance with company standards
- Perform system administration tasks, including account management, permissions, and endpoint security configurations
- Support remote and hybrid workforce technologies, including device provisioning and secure access
- Maintain and support communication systems, including conference room A/V and mobile devices
- Perform software deployments, updates, patching, and hardware replacements
- Support email administration and data governance practices, including access controls and distribution groups
- Assist with physical access systems, including badging and facility access coordination
- Maintain accurate documentation of systems, assets, and procedures
- Provide end-user training and promote effective use of technology
- Partner with HR, Facilities, and Security to support operations and compliance
- Contribute to process improvements, trend analysis, and scalable support practices
- Manage workload effectively to meet service level expectations
- Maintain professional conduct and strong customer service in all interactions
Requirements - 7+ years of IT support experience in a fast-paced environment
- Strong experience with Active Directory and Microsoft Entra ID (Azure AD)
- Hands-on experience with Microsoft Intune (MDM/MAM)
- Experience with Jira Service Management (JSM) or similar ITSM tools REQUIRED
- Solid desktop support experience (Windows and macOS/iOS) REQUIRED
- Familiarity with endpoint management tools (SCCM, KACE, Lansweeper)
- Understanding of networking fundamentals (LAN/WAN, VPN)
- Experience supporting Microsoft Office and Teams
- Strong troubleshooting, communication, and organizational skills
Preferred:
- Associate's degree in IT or related field (or equivalent experience)
- Experience with IAM and security best practices
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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