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Senior Customer Support Administrator (IT Specialist)

• Posted 4 days ago • Updated 8 hours ago

Full Time

USD $65,000.00 - 85,000.00 per year

GovCIO

Fitment

Dice Job Match Score™

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Job Details

Skills

Tier 2
Backup Administration
Storage
Preventive Maintenance
Repair
Configuration Management
Documentation
Power Supply
UPS
Network
Internet
Customer Support
Microsoft Windows
Microsoft Technologies
Tier 1
Computer Hardware
Security Clearance

Summary

Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
Install software patches, updates, and upgrades, including remote server and workstation administrations.
Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems; and monitor network traffic and optimize network performance.
Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.

Qualifications

High School with 6 - 9 years customer support (or commensurate experience)

Required Skills and Experience

Experience supporting Microsoft Windows environments and Microsoft software
Experience in troubleshooting and resolving Tier 1 and 2 hardware and software problems

Clearance Required: Active Secret clearance and ability to obtain and hold DEA suitability clearance

Posted Salary Range

USD $65,000.00 - USD $85,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8089
Posted 4 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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Senior Customer Support Administrator (IT Specialist)

GovCIO

Dice Job Match Score™

Job Details

Skills

Summary

Company Info

About GovCIO

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