Job#: 3030568 Job Description: Application Production Support Specialist (AS400 / iSeries)
Location: Plano, Texas (Onsite)
Employment Type: Contract
Contract Duration: 9 months
Role Overview
We are seeking an experienced AS400 / iSeries specialist for an Application Production Support role. The successful candidate will join a global team responsible for managing production systems for Global Markets Technology, focusing on Futures and Options Clearing support. This position requires strong problem-solving skills, a desire to learn and adapt, and the ability to work in a time-sensitive, complex production environment.
Key Responsibilities
- Provide application support for production systems, working closely with business, development, and infrastructure teams.
- Manage and lead incident response as required, adapting to shifting priorities.
- Interact with development and infrastructure teams to manage all changes to the production environment.
- Analyze logs using UNIX syntax and other system tools to troubleshoot issues.
- Find solutions for continuous improvement and operational excellence.
- Build relationships with users while managing production issues and providing support services.
- Collaborate with senior management and business partners to find solutions.
Required Qualifications
Education: A degree in an engineering or science discipline is required.
Experience: 5+ years of application support experience in the banking or finance industry is required.
Technical Skills:- AS400/iSeries, RPG, and CL programming.
- IBM Connect Direct, Turnover for Change Management, and IBM Advanced Job Scheduler.
- Linux, SQL (including DB2), Python, Java, and messaging platforms.
- Monitoring tools such as Dynatrace, Splunk, and ITRS Geneos.
- ITIL frameworks (Remedy/ServiceNow) and Jira.
- Experience with UNIX syntax for log analysis.
Preferred Qualifications
- Experience with Autosys, Ansible, Grafana, and Grid computing.
- A strong understanding of ITIL concepts around Incident, Problem, Capacity, and Change management.
- Demonstrated knowledge of capacity management and assessment.
- Stakeholder management experience within a multi-region production support landscape.
Compensation & Benefits
The pay rate for this position is between $63.00 and $68.26 per hour.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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