Job description:
• Lead the design, development, and governance of enterprise Tableau dashboards and workbooks,
including the overall lifecycle management of dashboards and Tableau workbooks
• Define and enforce Tableau development standards, naming conventions, performance optimization practices, and reusable template frameworks
• Architect scalable data source connections, published data sources, and extract strategies to ensure
reliability and performance in the AWS-hosted environment
• Conduct peer code and design reviews, ensuring quality and consistency across the development team
• Evaluate and drive adoption of new Tableau features (e.g., Tableau Pulse, dynamic parameters, Einstein analytics integration) aligned to roadmap
• Own L2/L3 support escalations for complex Tableau incidents including performance degradation, data discrepancies, and environment issues
• Lead larger enhancement delivery end-to-end from requirements through deployment, managing scope, timeline, and stakeholder expectations
• Drive reduction of high-volume manual work (dataset refreshes, extract modifications, report distribution) through automation and self-service enablement
• Maintain and improve the ServiceNow backlog, ensuring accurate classification, prioritization, and throughput reporting
• Proactively communicate backlog status, delivery timelines, and capacity constraints to stakeholders and leadership
• Support CSAT measurement and improvement by owning stakeholder satisfaction within the Tableau delivery domain
• Mentor and coach junior/mid-level BI Engineers, conducting knowledge transfer sessions and supporting skills growth
• Maintain comprehensive documentation including runbooks, design standards, onboarding guides, and operational playbooks
• Lead workload rationalization efforts — identifying dashboards and workbooks that are candidates for consolidation, retirement, or self-service migration
Required Qualifications
• Minimum Degree Required: Bachelor’s Degree in Engineering, Statistics, Mathematics, Computer
Science, Data Science, Economics, or a related quantitative field
• 6-12 years of enterprise Tableau development experience, including complex calculated fields, LOD
expressions, table calculations, and set actions
• Advanced SQL proficiency (IBM DB2 and/or SQL Server strongly preferred) for data modeling,
performance tuning, and custom queries
• Experience managing Tableau Server or Tableau Cloud administration — including permissions, extract schedules, subscriptions, and site management
• Strong understanding of data modeling principles, star/snowflake schemas, and enterprise data warehouse concepts
• Proven ability to lead stakeholder engagements, gather requirements, and deliver analytics solutions in regulated environments
• Experience operating within ITSM frameworks (ServiceNow or equivalent) for intake, prioritization, and delivery tracking
• Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
Preferred Qualifications
• Healthcare analytics experience supporting health plan (PHP), delivery system (PDS/PMG), clinical quality, or population health domains
• Hands-on experience in AWS-hosted analytics environments, including Redshift, S3-based data lakes, or AWS Glue integration with Tableau
• Tableau Certified Data Analyst or Tableau Certified Architect / Server Administrator certification
• Familiarity with BusinessObjects (BoBJ), SAS, or IBM DataStage as part of a broader enterprise analytics.
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