Job#: 3040111 Job Description: CCaaS (Contact Center as a Service) Software DeveloperOverview- This Software Developer role is part of a Contact Center Technology organization, supporting platform representative and client solutions. In this environment, innovative thinking meets creative problem-solving, enabling teams to challenge the status quo and deliver impactful technology solutions.
Position Summary- The Software Developer is responsible for designing, creating, maintaining, and enhancing custom application solutions for contact center team members and business partners. This role involves leading discovery sessions, developing solution architecture, producing technical documentation, and providing knowledge transfer to internal support and engineering teams.
- The ideal candidate will leverage strong database and web development expertise, along with experience in modern programming languages and frameworks such as Angular and JavaScript.
Key Responsibilities- Design and implement technical solutions based on business requirements
- Conduct discovery sessions and translate business needs into scalable architecture
- Integrate multiple, dissimilar environments and implement leading-edge technologies
- Develop and maintain custom voice applications, web portals/intranets, and dashboards using Angular, JavaScript, or equivalent technologies
- Investigate and resolve complex technical issues in collaboration with cross-functional teams
- Work within an Agile framework to estimate work and deliver product features efficiently
- Provide third-tier support for internal organizations, troubleshooting complex implementation issues
- Collaborate with business partners to provide technical direction and guidance
- Partner with professional services teams to evaluate and implement new technologies, frameworks, and architectures
- Manage multiple projects of varying size and technical complexity
- Maintain attention to detail while aligning work with broader organizational goals
- Create clear, accurate technical documentation and deliver training to team members
Required Qualifications- Bachelor's degree in Engineering, Computer Science, or a related field
- 3-5 years of hands-on technical experience in digital technologies and solutions
- Experience with programming languages and tools such as:
- Java / JavaScript
- Angular framework
- Python
- C / C++
- HTML
- SDK & XML (SCXML/VXML is a plus)
- Understanding of contact center technologies (e.g., CXOne, WFM, Nexidia, or other CCaaS platforms)
- Knowledge of telecommunications, VoIP, and computer network design
- Familiarity with configuring and troubleshooting network infrastructure components such as TCP/IP, routers, proxies, and load balancers
- Understanding of IP telephony deployment across cloud, LAN, and WAN environments
- Ability to create clear engineering and architecture implementation documentation
- Experience analyzing and resolving code-related issues under general supervision
- Ability to transfer knowledge and deliver training materials to support teams
Preferred Qualifications- Proficiency in Angular
- Experience with SQL, VB.NET, and HTML/CSS
Core Competencies- Strong problem-solving and analytical skills
- Ability to prioritize tasks and meet tight deadlines
- Effective communication and collaboration skills
- Ability to manage multiple initiatives simultaneously
- Detail-oriented with a strategic mindset
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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