Technical Support Specialist

Technical Support Technician

On-Site

Position Overview

A Technical Support Technician is needed to provide hands-on assistance for end users across a wide range of devices. This role involves troubleshooting hardware and software issues, supporting deployments, maintaining equipment, and ensuring accurate documentation. The position is fully on-site and requires strong customer service skills and the ability to work independently.

Key Responsibilities

Technical Support

• Provide in-person assistance for end users experiencing hardware or software issues.
• Diagnose and troubleshoot problems involving computers, peripherals, and mobile devices.
• Install, configure, and maintain operating systems and general applications.

Hardware Maintenance

• Set up and deploy new computers and related equipment.
• Perform basic hardware repairs, upgrades, and component replacements.
• Coordinate with internal teams to request replacement parts or additional equipment.

Software Support

• Assist users with installing, configuring, and updating software.
• Troubleshoot application errors, compatibility issues, and system performance problems.
• Provide guidance on software usage and general best practices.

Problem Resolution & Escalation

• Log all issues and resolutions accurately in the ticketing system.
• Escalate complex or unresolved issues to team members when needed.
• Follow up with users to confirm successful resolution and gather feedback.

Asset Management

• Maintain accurate records of hardware and software inventory.
• Track the allocation, movement, and retirement of IT assets.

Skills & Attributes

• Strong troubleshooting and problem-solving abilities.
• Ability to communicate technical information clearly to non-technical users.
• Customer-focused mindset with excellent interpersonal skills.
• Strong time-management skills and the ability to handle multiple tasks.
• Basic understanding of IT security and data protection best practices.
• Ability to work effectively in a fast-paced, on-site environment.

Qualifications

• High school diploma or equivalent required; additional technical training is a plus.
• Experience providing deskside or technical support preferred.
• Familiarity with general operating systems and productivity software.
• Ability to lift and move equipment as needed.

Job Type & Location
This is a Contract position based out of Jeffersonville, OH.
Pay and Benefits
The pay range for this position is $24.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jeffersonville,OH.
Application Deadline
This position is anticipated to close on Apr 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.