As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
SUMMARY Q2 is seeking an Application Support Specialist to join Premier Services Dedicated Support - a team dedicated to financial institutions that run their digital presence on the Q2 Digital Banking Platform. Behind every account we support are real people checking balances, moving money, and trusting their bank to work, and Premier Services exists to keep that experience reliable for the institutions that count on us most. You'll join a close-knit group of technical specialists who take real ownership of their work, support one another, and care about doing right by the customer. If you want your work to have a direct, visible impact on how people bank - alongside a team that values trust, accountability, and follow-through - Premier Services is where that happens.
RESPONSIBILITIES Troubleshoot and resolve customer issues involving application behavior, product configurations, integrations, and data workflows
Handle complex problems escalated from Tier 1 support, collaborating with Development, QA, and Implementation teams as needed
Modify production environments with high attention to detail-updating scripts, analyzing logs, and executing controlled database changes
Perform data manipulation and transformation using T-SQL or similar scripting techniques
Accurately record and categorize all customer interactions in the case management system, maintaining complete and timely documentation
Communicate technical updates to customers via phone, email, or CRM tools, ensuring transparency and professionalism
Escalate product bugs, critical incidents, and unresolved cases according to established guidelines
Own and manage an individual case queue while contributing to team-level workload balancing
Follow internal change control procedures for all modifications to ensure stability and compliance
Contribute to ongoing process improvement and knowledge base documentation
Participate in 24x7 rotating on-call support coverage as required
Support internal training initiatives by sharing knowledge and assisting teammates with complex cases
Ensure compliance with Q2's policies related to security, availability, confidentiality, and privacy
EXPERIENCE AND KNOWLEDGE Bachelor's degree in a relevant technical field or equivalent experience
2-4 years of technical support experience, or an advanced degree with relevant exposure to application support concepts
Proficiency in SQL (T-SQL preferred); able to write, troubleshoot, and optimize queries
Exposure to scripting for data manipulation or automation is a plus
Understanding of software support tools, log analysis, and basic networking principles
Experience supporting enterprise or mid-sized applications in production environments
Strong verbal and written communication skills; able to clearly explain technical issues to varied audiences
Highly organized, detail-oriented, and able to manage competing priorities
Ability to quickly learn new technologies and adapt in a fast-paced environment
Experience in customer-facing technical roles is preferred
Knowledge of banking systems or financial software is advantageous
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness - Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs - "You Earned it"
Click here to find out more about the benefits we offer.
Our Culture & Commitment: We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
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