job summary:
We are seeking an experienced Microsoft Exchange Specialist to provide critical fractional support for our client's highly customized hybrid Exchange On-Premises and Exchange Online (EXO) environment. Currently, the environment relies on a single internal expert. This role will serve as a vital backup, handling escalated issues, modernizing documentation, and ensuring the ongoing health, security, and reliability of the messaging platform.
This role is ideal for a seasoned technical architect or engineer who excels at jumping into complex, well-documented environments, troubleshooting advanced mail flow issues, and mentoring broader IT teams.
location: Telecommute
job type: Contract
salary: $95 - 120 per hour
work hours: 9am to 4pm
education: Bachelors
responsibilities:
Key Responsibilities
- Escalation & Support: Act as the primary escalation point for complex messaging requests from the service desk and executive assistants.
- Platform Operations & Maintenance: Perform routine maintenance, including monthly server update checks, health monitoring, and troubleshooting hybrid connectivity and mail flow issues. Handle basic Windows Server infrastructure management (e.g., resolving full disk drives).
- Documentation & Knowledge Transfer: Update runbooks, review observability and monitoring postures, and brief internal staff to empower the broader IT team to effectively respond to standard tickets.
- Certificate & PKI Management: Manage the full lifecycle of internal CAs and third-party certificates (e.g., DigiCert) across mail relays and edge transport servers, ensuring proactive renewals to prevent mail flow disruption.
- Security & Access Control: Implement admin access restrictions (Exchange On-Prem client access policies and EXO Conditional Access), respond to security escalations, and participate in cyber-resilience exercises.
- Migration & Modernization: Track and manage migrations driven by protocol deprecations (e.g., EWS) and support the ongoing modernization of the messaging environment.
- Business Continuity: Maintain and routinely test Disaster Recovery (DR) procedures for messaging and collaboration services, including Teams and chat failover.
Technical Environment Context
- Hybrid Exchange: The majority of user mailboxes reside in the cloud, with a small on-prem footprint maintained for NDRs and recoverability of journaled emails to third-party solutions.
- Complex Integrations: Heavy interaction with third-party tools. Group management is treated as a source of authority outside of Exchange.
- Custom Mail Routing: Mail flow routes between Linux and the Exchange environment, with third-party products handling ingress and egress.
- Identity: Entra is consumed for identity management, though you will not be responsible for managing Entra itself.
- Automation: The environment heavily relies on PowerShell automations, Graph API integrations, and custom monitoring solutions.
Required Qualifications
- Extensive experience supporting and administering Hybrid Exchange environments (Exchange On-Premises & Exchange Online).
- Strong proficiency in Certificate and PKI management specifically related to mail relays and edge transport.
- Solid foundation in PowerShell scripting; you do not need to be a software developer, but you must be able to read, troubleshoot, and track down issues within existing complex scripts.
- Experience managing and maintaining Windows Server infrastructure.
Preferred / Bonus Skills
- Experience supporting Microsoft Copilot.
- Familiarity with Microsoft Intune and mobile device management.
- Experience working with Graph API.
- Familiarity with collaboration and ticketing tools like Jira and Slack.
qualifications:
Required Qualifications
-Extensive experience supporting and administering Hybrid Exchange environments (Exchange On-Premises & Exchange Online).
-Strong proficiency in Certificate and PKI management specifically related to mail relays and edge transport.
-Solid foundation in PowerShell scripting; you do not need to be a software developer, but you must be able to read, troubleshoot, and track down issues within existing complex scripts.
-Experience managing and maintaining Windows Server infrastructure.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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