IT Support / Network Support Specialist (Intermediate Level)Position DescriptionSeeking an experienced IT Support Specialist to provide on-site and remote technology support across multiple client environments. The organization supports end-user technologies for a large number of educational organizations and maintains a centralized support operation that delivers infrastructure, telecommunications, systems, and service desk support.
This role supports a distributed client environment made up of multiple locations, each staffed with junior and senior network specialists responsible for hardware and software troubleshooting. Supported technologies include, but are not limited to, Chromebooks, PCs, Windows devices, smart boards, tablets, projectors, and other classroom and end-user technologies. Prior experience supporting instructional or end-user technology environments is considered a strong plus.
The selected candidate will report to a Managed IT Team Lead and work closely with technical staff, administrators, and executive-level stakeholders. Strong communication, customer service, and interpersonal skills are essential, as this role requires direct interaction with both technical and non-technical users.
Responsibilities- Provide hardware and software troubleshooting within a Windows-based environment
- Support end-user and classroom technologies including Chromebooks, projectors, smart boards, and tablets
- Deliver desktop support services and resolve network-related issues
- Troubleshoot connectivity issues involving LAN/WAN environments
- Work with IP addressing, network troubleshooting tools, and networking fundamentals
- Support and manage Active Directory tasks such as user account creation and removal
- Communicate effectively with clients to explain technical issues and solutions clearly
Required Technical Skills & Experience- Strong desktop support background
- Working knowledge of networking principles and troubleshooting techniques
- Experience working with IP configurations and basic network diagnostics
- Familiarity with routers, switches, and wireless networking
- Comfort working in Active Directory environments
- Experience supporting Windows operating systems
Preferred / Encouraged Experience- Proficiency with Windows XP and Windows 7
- Experience with VMware and server virtualization
- Ability to install network operating systems and perform basic upgrades
- Network troubleshooting experience (printers, routers, user/group management)
- Advanced desktop and workstation troubleshooting
- Configuration and management of Windows software
- Experience with server hardware configuration
- Switch configuration and troubleshooting
- LAN/WAN experience
- Basic knowledge of SAN environments
- Support of virtual server environments
- Advanced email troubleshooting
- Advanced workstation setup and installation experience
Skills- System Configuration
- Operational Support
Additional Information- Industry certifications such as CCNA are a plus but not required
Sample Interview Topics / Smart Questions- What information does IPConfig provide?
- How do you use PING to troubleshoot network issues?
- What experience do you have with routers and switches?
- Describe your experience with wireless networking
- What experience do you have working with Active Directory?
Experience LevelJob Type & LocationThis is a Contract position based out of Hartsdale, NY.
Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Hartsdale,NY.
Application DeadlineThis position is anticipated to close on Apr 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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