Job SummaryJob DescriptionThe Senior API Analyst will be responsible for designing, developing, and maintaining integration frameworks that enable secure and efficient data exchange between Dynamics 365 Customer Service and enterprise systems like SAP, Genesys and other internal and third-party applications.
This role is instrumental in delivering structured integration solutions that meet performance, scalability, and security standards while supporting business objectives. The role will play a crucial role in supporting Customer Service workspace on Dynamics 365, collaborating closely with cross-functional teams and vendors to build solutions that address complex business challenges. This role requires strong communication skills and the ability to work effectively across teams to deliver high-quality solutions that enhance the efficiency and effectiveness of our Contact Center operations.
MAJOR RESPONSIBILITIES
- Develop Power automate flows for business automation
- Design and development of integration solutions and APIs to integrate D365 systems with enterprise systems and services.
- Work with API Gateways, REST and SOAP web services
- Ensure API solutions adhere to security, scalability, and performance best practices.
- Collaborate with architects, developers, and business analysts to translate requirements into API specifications.
- Maintain API documentation and version control for all integrations.
- Work with software vendors to configure, integrate, develop, test, and deploy high-quality software solutions that meet business requirements.
- Ensure zero critical security vulnerabilities in API solutions.
- Develop and maintain integrations between D365 and other enterprise systems (CCaaS, SAP/ERP, etc.).
- Maintain API uptime and reliability at 99.9% SLA.
- Achieve API response times under 500ms for critical integrations.
- Review and approve technical designs and code for compliance and quality. Ensure adherence to security, scalability, and performance standards.
- Documenting codebase and maintaining clear, concise documentation for ongoing development and support.
- Develop a solid understanding of the company business domain and apply this understanding to all software development activities
- Comply with all company policies and procedures and government regulatory mandates.
MINIMUM JOB REQUIREMENTS
Education Bachelor of computer science / Engineering, Information Technology, or related field (or equivalent experience).
Certification / Licensure None required, but API-related certifications are a plus
Work Experience
- 4+ years of API and integrations experience delivering high-performance, reliable and scalable solutions.
- Experience in developing Power Platform solutions (Power Apps, Power Automate, Power BI).
- Strong experience in API design and development, with experience with Dynamics 365 integrations and enterprise-scale API deployments preferred.
- Advanced knowledge of Azure services and Dynamics 365 Web APIs with the ability to design and govern integrations.
- Strong understanding of RESTful API design principles, security standards, and performance optimization.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Knowledge / Skills / Abilities
- Broad knowledge ofs/w development life cycle protocols.
- Experience documenting complex processes and generating supporting design documents and diagrams.
- Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.
- Ability to work independently and in a team-oriented, collaborative environment.
- Strong customer service skills.
- Self-motivated, demonstrated bias for action.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$110,240.00 - $165,360.00 Annual
The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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