Director, CRM Software Systems

Job Summary

We are seeking a qualified candidate to lead the architecture, scalability, and governance of our Microsoft Dynamics 365 ecosystem. This role will focus on Dynamics Sales and Customer Service, with responsibility for driving platform governance, availability, and strategic enhancements that deliver business value. You will manage a team of engineers and analysts, partner with business leaders, and ensure our CRM environment supports enterprise growth through robust design, data integrity, and operational excellence.

Job Description

Key Responsibilities

Strategy & Architecture

• Define and maintain the Dynamics 365 roadmap aligned with enterprise architecture and IT governance.
• Stay current on technology trends and align team skills with strategic direction.
• Justify investments in software, technical debt remediation, and staffing.
• Promote data-driven tracking of delivery efficiency and platform health through clear metrics.
• Drive innovation through use of AI tools and capabilities.

Systems Design & Delivery

• Collaborate with business leaders and analysts to translate requirements into scalable Dynamics solutions.
• Participate in solution design sessions and enforce design standards to safeguard platform integrity and data across integrations.
• Implement and maintain CI/CD pipelines, automated testing, and DevOps best practices for Dynamics environments.
• Optimize data pipelines for reporting and analytics, enabling a single source of truth for customer and sales data.
• Implement scalable APIs and necessary data architectures for data synchronization between systems.

Integration & Data Management

• Architect secure integrations between Dynamics 365 and enterprise systems (ERP, data warehouse, marketing tech).
• Partner with data and analytics teams to deliver robust reporting, dashboards, and advanced analytics capabilities.
• Drive adoption of data governance frameworks and master data management practices.

Leadership & Vendor Management

• Lead, mentor, and develop a team of Dynamics developers, analysts, and QA engineers.
• Foster a collaborative, high-performance culture with clear goals and development plans.
• Manage vendor and consultant relationships for Dynamics and middleware providers to ensure cost efficiency and performance optimization.

Required Qualifications

• 15+ years overall experience in software engineering and/or enterprise software applications
• 7+ years of technical leadership experience, including ownership of CRM systems and large-scale implementations.
• 5+ years in people management, leading engineering or technical teams.
• Hands-on experience with Microsoft Dynamics 365 CRM (Sales, Customer Service, or Marketing modules).
• Proven success standing up environments, managing vendors, and governing platforms.
• Proficiency in Dynamics customization using JavaScript, C#, .NET, FetchXML, SOAP, REST APIs, Power Automate and Dataverse.
• Experience with Jira or Azure DevOps for backlog management, CI/CD pipelines, and release workflows.

Preferred Qualifications

• Experience with Customer Data Platforms (CDP) integrated with marketing technology stacks.
• Expertise across multiple technical environments and business domains (Customer Care, Reimbursement, Sales & Marketing, Customer/Product MDM).
• Knowledge of Order Management, Billing, and Business Rules Engine implementation.
• Experience/familiarity with Data Visualization tools such as Tableau or PowerBI.
• Microsoft Certified: Dynamics 365 + Power Platform Solutions Architect.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$175,760.00 - $263,640.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.