Technical Program Manager

Position Overview:

The Senior Service Delivery Manager will lead project delivery activities across complex data center environments, guiding projects from aspiration through production. This individual will work with cross-functional teams, customers, and partners to ensure high-quality delivery, technical alignment, and operational excellence in fast-paced environments focused on visual and parallel computing.

Responsibilities:

• Establish and maintain effective working relationships with all collaborators
• Understand both high-level and low-level technical architectures to guide solution decisions
• Ensure company requirements are produced to standard and in a timely manner
• Develop and present comprehensive technical solutions to customers
• Communicate and lead conference calls with internal teams, customers, and partners
• Lead complex pre-deployment and deployment installations; report and escalate issues to appropriate operational stakeholders
• Manage communication of project changes and release notices to customers
• Document technical and operational procedures clearly
• Work irregular hours as required to support deployment cycles

Qualifications:

• BS/MS in Engineering or Computer Science (or equivalent experience)
• 7+ years of experience in project delivery management
• Minimum 5 years of field services and/or customer support for hardware & software products
• Hands-on experience supporting data center infrastructure deployments including compute and GPU platforms, network integration, cluster validation, and HPC validation frameworks
• Strong understanding of data center environments, servers, and network equipment
• Excellent interpersonal, communication, and presentation skills
• Ability to identify issues and implement process-improvement solutions
• Leadership skills across broad, diverse technical teams
• Ability to prioritize and manage multiple projects with limited supervision
• Experience leading global projects and programs

Tools and Technologies:

• Data center hardware and network equipment
• HPC clustering technologies
• GPU compute platforms
• Project delivery and lifecycle management tools

Preferred (Ways to Stand Out):

• PMP Certification
• Experience with HPC Clustering or advanced data-center technologies