Only local candidates will be considered. 

Performs general network and systems maintenance tasks and resolves low to intermediate problems immediately. Escalates more complex issues to a higher level of support. Provides technical assistance and answers to users'' questions, and assists users by troubleshooting problems with computer hardware, software, and network connectivity.

These are intended only as an illustration of the various types of work performed. The omission of specific duties does not exclude them from the position.

•      Identifies, investigates, and resolves users'' problems with computer software and hardware

•      Answers support calls, chat, email, and/or other communication from users with inquiries regarding technical issues, connectivity, printing, and similar concerns

•      Consults with users to determine steps and procedures taken to identify and resolve the problem

•      Configures, monitors, and troubleshoots Cisco switches, including VLANs, trunking, and port level issues

•      Supports and maintains Fortinet FortiGate firewalls, including policy review, VPN connectivity, and firmware updates

•      Administers Meraki dashboard environments, including MX security appliances, MS switches, and MR wireless access points

•      Responsible for handling special projects, as assigned by the IT Director and/or IT Systems Administrator

•      Supports and maintains the Microsoft 365 environment including Entra ID, Intune, Defender, Exchange, SharePoint, and Teams.

•      Arranges service by software or hardware vendors to repair or replace defective products

•      Maintains knowledge of technology innovations and trends

•      Responsible for setting up and supporting Windows laptops, desktops, and mobile devices

•      Performs other related duties as assigned

•      Bachelor''s degree (preferred)

•      2+ years of Active Directory and/or IT experience supporting users

•      Ability to communicate clearly and effectively, both orally and in writing

•      Comfortable with Windows Server 2019/2022 and network cabling

•      Hands-on experience configuring and troubleshooting Cisco switches

•      Practical experience with Fortinet FortiGate firewalls

•      Working experience administering a Meraki dashboard environment (MX, MS, and/or MR)

•      Required skill set in administration of Microsoft 365 (Entra ID, Intune, Defender, Exchange, SharePoint, Teams)

Equal Employment Opportunity

The Port is an equal opportunity employer.  The Port is committed to the spirit and letter of all federal, state and local laws and regulations pertaining to equal opportunity.  To this end, the Port does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, sexual orientation, gender identity or expression, or other protected status including same sex marriages. Employees with same sex marriages are entitled to the same benefits and equality as all employees. This Policy extends to all terms, conditions and privileges of employment, as well as the use of all Port facilities. No form of unlawful discrimination, including unlawful harassment, will be tolerated.