MS Dynamics 365 - Customer Experience - Visa USC

Visa: USC

Job Summary

We are looking for an experienced Microsoft Dynamics 365 Customer Experience (CE) Consultant to implement, customize, configure, and support Microsoft Dynamics 365 Customer Engagement solutions. The ideal candidate should have strong experience with CRM applications, customer relationship management, sales, customer service, marketing, and Power Platform technologies.

Key Responsibilities

• Design, develop, customize, and implement Microsoft Dynamics 365 Customer Experience solutions.

• Configure Dynamics 365 CRM entities, tables, forms, views, dashboards, and business processes.

• Work with Dynamics 365 Sales, Customer Service, and Customer Insights modules.

• Develop custom business logic using JavaScript, C#, and .NET.

• Build and customize plugins, workflows, and custom actions.

• Develop Power Apps (Canvas and Model-Driven Apps) and Power Automate workflows.

• Integrate Dynamics 365 with third-party applications using REST APIs and Azure services.

• Work on Dataverse customization, configuration, and security roles.

• Perform data migration, system integration, testing, and deployment.

• Collaborate with business stakeholders to understand requirements and deliver CRM solutions.

• Troubleshoot issues and provide production support.

Required Technical Skills

• Strong experience with Microsoft Dynamics 365 CE / CRM.

• Hands-on experience with Dynamics 365 Sales and Customer Service.

• Microsoft Dataverse and Common Data Service (CDS).

• Power Platform:

  • Power Apps

  • Power Automate

  • Power BI

• C#, .NET, and JavaScript.

• Plugins, Custom Workflows, and Custom Actions.

• Dynamics 365 customization and configuration.

• Model-Driven Apps and Canvas Apps.

• REST APIs, Web API, and Azure integrations.

• Data migration and integration tools.

• SQL Server knowledge.

Preferred Qualifications

• Experience with end-to-end Dynamics 365 CE implementation projects.

• Knowledge of Customer Insights and customer journey management.

• Experience integrating Dynamics 365 with ERP systems.

• Microsoft certifications such as PL-200, PL-400, or MB-910.

• Strong communication and client-facing skills.

Candidate Requirements

• Experience in CRM implementation, customization, and support.

• Ability to understand business requirements and convert them into technical solutions.

• Strong problem-solving and analytical skills.

• Experience working with cross-functional teams.

• Ability to work independently in a client-facing environment.