This role is focused on Production Support for the TriZetto Facets platform, specifically supporting the Clinical Care Advance (CCA) application for a West Coast health plan client. The primary responsibility is to troubleshoot and resolve production issues within the Facets environment to ensure uninterrupted clinical operations and business continuity. The resource will work closely with business users, clinical teams, and IT stakeholders to identify root causes, analyze system defects, and implement timely solutions. The role also involves monitoring application performance, managing incident and problem tickets, supporting regulatory and compliance requirements, and ensuring accurate processing of healthcare data and workflows. Candidates should possess strong expertise in the TriZetto Facets platform, including claims, membership, provider, and clinical integration areas. Experience in healthcare payer systems, production support processes, issue resolution, and stakeholder communication is essential. The position requires a proactive approach to maintaining system stability, minimizing downtime, and supporting critical healthcare operations.
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Job Title: Production Support Analyst Facets CCA (Clinical Care Advance)Location: RemoteDuration: 7+ monthsType: Contract W2JOB DISCRIPTION:-Facets CCA Facets production troubleshooting for Clinical Care Advance to support clinical workflows and ensure regulatory complianceKey Responsibilities:Perform real-time troubleshooting of Facets CCA production issues impacting clinical workflows.Collaborate with clinical and IT teams to identify root causes and implement corrective actions.Ensure syste
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