Major Incident Analyst

Immediate need for a talented Major Incident Analyst . This is a 12 months contract opportunity with long-term potential and is location in Abbott Park, IL & Maple Grove, MN (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-13683

Pay Range: $40-$41/hr . Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities: -

• Receive and process escalations and identify major incidents and ensuring a quickly and effective resolution by executing BTS's enterprise Major Incident process and working with all appropriate technical support teams throughout the organization.
• Perform the following Root Cause Analysis (RCA) process activities related to Major Incidents: facilitate root cause investigation, follow-up on implementation of corrective/preventive actions, and metrics.
• Effectively manage Major Incidents (MIs) by ensuring appropriate teams are quickly engaged in the resolution process, manage the technical bridge, group chat, provide BTS internal and business facing communications.
• Work closely with all BTS infrastructure and application support teams to ensure swift resolution of Major Incidents and the effective management of subsequent problem investigation.
• Analysis and reporting of incident trend data to identify and eliminate reoccurring Major Incidents.
• Enable accurate metrics and reporting by ensure appropriate MI and Problem Investigation data is current and accurate.
• Participate in on-call rotation.
• Remains current on developments in field(s) of expertise, regulatory requirements, a general knowledge of the company's products, markets, and objectives as well as industry trends.
• Maintains current knowledge of and ability to assess new technology to collaborate with IT customers and deploy solutions that are creative, compliant and cost-effective through literature, trade journals, professional associations, and by attending conferences/seminars.
• Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.
• Identifies and resolves business issues; escalate issues when appropriate.
• Receive and process escalations and identify major incidents and ensuring a quickly and effective resolution by executing BTS's enterprise Major Incident process and working with all appropriate technical support teams throughout the organization.
• Perform the following Root Cause Analysis (RCA) process activities related to Major Incidents: facilitate root cause investigation, follow-up on implementation of corrective/preventive actions, and metrics.

Key Requirements and Technology Experience:

• Must have skills: - Must have 3 years of experience in IT support or incident management.
• Must have experience managing Major Incidents.
• Must have experience with Root Cause Analysis (RCA).
• Bachelor's degree in Information Technology or similar area; or equivalent work experience.
• Minimum Experience/Training: 3 Years

Our client is a leading Healthcare Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

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