SATCOM Helpdesk Support Technician

Date Posted:
2026-01-23
Country:
United States of America
Location:
US-CO-COLORADO SPRINGS-793 ~ 1225 Aeroplaza Dr ~ AEROPLAZA
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date.Security Clearance Type:
Secret - Current
Security Clearance Status:
Active and existing security clearance required on day 1

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Raytheon is seeking a SATCOM Helpdesk Support Technician to work in Colorado Springs, partially on a customer site and partially remote.

What You Will Do

• Provide technical assistance as part of a SATCOM helpdesk team.
• Maintain, repair and upgrade EHF/AEHF SATCOM Systems.
• Conduct site surveys, installations, integration, and acceptance testing of EHF/AEHF SATCOM systems.
• Interface directly with the customer, work independently or as part of a team, and provide written status to management.
• Travel up to 25% of the time both CONUS and OCONUS, interface directly with the customer, work independently or as part of a team, and provide written status to management

Qualifications You Must Have

• Typically requires a bachelor's in science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of prior relevant experience.
• The ability to obtain and maintain a U.S. government issued security clearance is required.
• Active and transferable U.S. government issued Secret U.S. government issued security clearance is required prior to start date with the ability to obtain a higher clearance level after start.
• Experience in troubleshooting and repair of SATCOM systems including two (2) years' combined experience on Advanced Extremely High Frequency (AEHF) SATCOM systems.
• Experience reading and interpreting procedures, work instructions, schematics, diagrams, and assembly instructions.
• Experience using hand and power tools and electrical/electronic test equipment.
• Experience working in a military environment.

Qualifications We Prefer

• Prefer a local candidate.
• Experience working with the Family of Advanced Beyond Line-of-Sight Terminals (FAB-T), or Global Aircrew Strategic Network Terminal (GASN-T).
• Active duty or reserve military experience is desirable but not required.
• Experience working in the field, independently as a Field Service Engineer or representative a plus.
• Experience with MS Office products including Excel, Word, Access, Power Point, and Visio.
• A Bachelor's Degree in a Technical Field and 2 years relevant experience OR an Associate's degree and 6 years of relevant experience OR at least 10 years relevant experience with no degree. Relevant experience includes military experience on similar complex SATCOM equipment.
• Excellent written and oral skills.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
• Eligible for relocation eligible.
• Eligible for employee referral.

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSACAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ;br>
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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