Application Support Engineer

Description

We are looking for an Application Support Engineer to support essential manufacturing systems and business applications. This Long-term Contract position focuses on maintaining stable day-to-day operations, addressing technical issues quickly, and helping teams keep integrated platforms running efficiently. The ideal person is someone that can think of terms of root cause, not just resolution, uses SQL, Postman, and Splunk, and can work across application layer, identity layer and integration layer. The person in this role will work closely with both technical and business partners to investigate incidents, improve reliability, and strengthen overall system performance.

Responsibilities:

Handle application support requests from intake through resolution, ensuring each issue is thoroughly documented and progressed in a timely manner.

Watch system activity and log-based alerts, respond to operational risks, and take corrective steps before they affect users or critical processes.

Review operational reports to spot exceptions, synchronization gaps, and pending items, then resolve underlying issues to maintain steady performance.

Verify failed file transactions, reprocess data when needed, and protect the accuracy and continuity of connected workflows.

Collaborate with internal technology teams and business stakeholders to diagnose integration problems and reduce recurring service disruptions.

Contribute to Agile team routines by sharing status updates, discussing priorities, and supporting planning, review, and retrospective activities.

Use API and testing tools to validate transactions, restart workflows, and investigate issues tied to data movement or missing system activity.

Reproduce production defects in non-production environments and prepare detailed findings that help accelerate troubleshooting and correction.

Create well-structured defect tickets in Jira that clearly explain business impact, likely causes, and proposed next steps for resolution.

Identify trends across repeat incidents and recommend process or technical improvements that increase platform stability and user experience.

Requirements

Experience supporting enterprise applications in a fast-paced operational environment.
Hands-on knowledge of monitoring and log analysis tools, including Splunk or similar platforms.
Ability to use Postman or comparable tools for API validation, troubleshooting, and workflow testing.
Familiarity with Jira and Agile delivery practices within cross-functional teams.
Strong Excel skills for analyzing data, reviewing exceptions, and preparing operational reports.
Effective communication skills with the ability to work confidently with technical and non-technical partners.
Demonstrated problem-solving ability with a focus on root-cause analysis and long-term issue prevention.
Exposure to technologies such as Active Directory, Dell Technologies, computer hardware, Cisco technologies, and general application support practices.

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