Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team.

Responsibilities:

Provide tier 1 and tier 2 support for hardware and software issues, including troubleshooting and resolving technical problems.

Diagnose hardware issues and perform maintenance on Lenovo laptops, ensuring optimal functionality.

Set up new workstations, including hardware configuration and software installation.

Manage user accounts in Active Directory, including creating accounts, granting access, and ensuring proper permissions.

Configure and register mobile devices in Intune to ensure compliance and functionality.

Assist with new user onboarding by setting up devices and ensuring access to required systems.

Track and manage service tickets using ZenDesk, maintaining an average of 20-30 tickets per day.

Collaborate with team members to address complex technical issues and provide timely resolutions.

Ensure all technical support is delivered in accordance with company policies and best practices.

Requirements

Proficiency in troubleshooting hardware and software issues in a Windows 11 environment.
Hands-on experience with Lenovo laptops, including diagnosing and repairing hardware problems.
Strong knowledge of Active Directory for user account management and access control.
Familiarity with Microsoft Intune for mobile device configuration and management.
Experience with ticketing systems such as ZenDesk for tracking and resolving support requests.
Solid understanding of Microsoft 365 applications and their integration with Windows systems.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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