Description
We are looking for a dedicated Technical Support Analyst to join our team in Minneapolis, Minnesota.
Responsibilities:
Provide expert-level technical support to end users by addressing escalated issues and delivering solutions with high efficiency.
Collaborate with team members and external partners to troubleshoot and resolve complex technical problems.
Document all work performed using tools like Atlassian Jira Service Management to ensure accurate tracking and reporting.
Offer support for enterprise software systems, including Microsoft Windows, Mac OS, Office 365, Okta, SharePoint, Jamf, Apple iOS, and Android.
Develop and maintain detailed knowledgebase articles and provide training to users and colleagues.
Assist with vendor management efforts, ensuring optimal service delivery and adherence to contracts.
Organize and lead technical project initiatives as required.
Requirements
Proven experience in a technical support role, with a strong foundation in customer service.
Proficiency in supporting enterprise software systems, including Microsoft Windows 10, Mac OS, Office 365, SharePoint, Apple iOS, and Android.
Ability to work independently with minimal supervision while meeting service level agreements and quality targets.
Strong problem-solving skills and the capability to handle escalated issues effectively.
Excellent communication skills for training and collaborating with users and team members.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02310-0013418170
- Posted 1 day ago
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