Description
The End User Support Analyst - Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.
Key Responsibilities
Provide end-to-end client support via a ticketing system for local and remote users
Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access
Support Office 365 administration, including user setup and ongoing maintenance
Administer Exchange Online, including mailbox management and licensing
Manage Intune and mobile device administration for laptops, tablets, and phones
Support current and legacy Windows operating systems
Administer Active Directory and Group Policy in a multi-domain organization
Perform computer imaging, deployment, and lifecycle support
Add, configure, and maintain workstations, laptops, and mobile devices
Support Microsoft security tools including Identity Protection and Multi-Factor Authentication
Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN
Respond to system alerts and provide coverage for senior systems administration functions as needed
Support conference room audio and video technology
Assist with building security systems and local network connectivity in coordination with IT
Support network printers and office automation systems
Provide mobile device and endpoint support for both office-based and remote users
Requirements
3+ years of xxperience in a Level 2 end-user or desktop support role
Strong experience supporting Microsoft 365 environments
Working knowledge of Exchange Online, Intune, Active Directory, and Group Policy
Windows OS troubleshooting and endpoint management experience
Familiarity with Microsoft security tools and VPN technologies
Strong customer service, documentation, and troubleshooting skills
Ability to work collaboratively in a team environment
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02300-0013417466
- Posted 11 hours ago
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