Onsite Role_IT - Geek Street Technical Support 2_Austin, TX

Job Description

Title: IT - Geek Street Technical Support 2
Client: AMD
Duration: 12 Months + Extension
Location: Austin, TX

Job Description:
THE ROLE:
Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
ONSITE:
This is an on-site position, as this is a hands-on technical support role.

WHAT YOU'LL BE DOING:
Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk.
Analyzing technician (peer) workflows to identify areas of improvement and optimization.
Identifying technician workflows which do not have supporting process documentation.
Assisting the IT team with system provisioning and device refresh/replacements.?
Documentation writing
Physical and Virtual asset stockroom maintenance
Supporting IT project goals
Helping to set up devices or mobile accessories
Communicating status updates with internal clients
Ensuring that requests are being prioritized and closed in a timely manner
Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
Learning and adhering to company policies and procedures regarding IT security and data privacy
Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS:
Basic understanding of Windows troubleshooting.
Android/iOS familiarity.
Customer-oriented mindset.
Ability to take clear notes to capture problems correctly
A general understanding of MacOS would be helpful but is not required

WHAT WOULD SET YOU APART:?
PowerShell or command line (CLI) familiarity
CompTIA A+ certification?
Familiarity with networking concepts (DNS, LAN, WAN)

WHO WE'RE LOOKING FOR:
Someone who can comfortably navigate a PC to perform basic troubleshooting
People who can patiently take the time to understand an issue in order to properly document it
Candidates who have an interest in technology and who work well in a customer-facing role
Good communication skills, both verbal and written, for assisting users and documenting issues
Ability to work in a team and learn from others
Patience and a customer-focused attitude to help non-technical users
2-4 years of experience requested
Sudheer Paswan
Sr Executive Resourcing | TPI Global Solutions
+1
;
;br>
Meet Your Recruiter

Ana Kirby