Geek Street Technical Support 2

Austin, TX, US • Posted 4 hours ago • Updated 4 hours ago
Contract Corp To Corp
Contract W2
12 Months
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Geek Street Technical Support

Summary

We are looking for Geek Street Technical Support 2 for our client in Austin, TX

Job Title: Geek Street Technical Support 2

Job Location: Austin, TX

Job Type: Contract

Job Overview:

Requirement/Must Have:

  • Providing first level triage and technical support to employees through tickets and in-person at the support desk.
  • Analyzing technician (peer) workflows to identify areas of improvement and optimization.
  • Identifying technician workflows which do not have supporting process documentation.
  • Assisting the IT team with system provisioning and device refresh/replacements.
  • Engage in knowledge-sharing sessions and training to enhance technical skills.

Responsibilities:

  • Basic understanding of Windows troubleshooting.
  • Android/iOS familiarity.
  • Customer-oriented mindset.
  • Ability to take clear notes to capture problems correctly.
  • A general understanding of MacOS would be helpful but is not required.

Nice to Have:

  • PowerShell or command line (CLI) familiarity.
  • CompTIA A+ certification.
  • Familiarity with networking concepts (DNS, LAN, WAN).

Skills:

  • Good communication skills, both verbal and written, for assisting users and documenting issues.
  • Ability to work in a team and learn from others.
  • Patience and a customer-focused attitude to help non-technical users.

Qualification And Education:

  • 2-4 years of experience requested.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10516350
  • Position Id: TX_GSTU_0710
  • Posted 4 hours ago
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