Help Desk Support Technician

Help Desk Support Technician

On-Site | Full-Time

Position Overview

TEKsystems is seeking a Help Desk Technician to provide frontline technical support to end-users. This role focuses on delivering outstanding customer service while assisting users with issues related to computer systems, hardware, and software.

Nice to Have

• IT support or IT service desk experience (professional, internship, or academic).
• Strong troubleshooting skills for Windows environments.
• Ability to provide support via phone, chat, and ticketing systems.
• Strong verbal communication and customer-handling skills.
• Ability to resolve complex issues using multiple resources.
• Proficiency with Microsoft Office and internet-based tools.
• Certifications such as A+, Network+, or HDI.

Key Responsibilities

• Deliver outstanding customer service and build strong relationships with end users.
• Respond to technical inquiries via phone, chat, or messaging tools.
• Diagnose and resolve issues related to hardware, software, and system access.
• Meet and exceed performance goals such as call handling, availability, and quality metrics.
• Maintain up-to-date knowledge of internal products, services, and procedures.
• Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
• Follow up with users to ensure issues are fully resolved.
• Collaborate with internal support teams to improve service quality.
• Contribute to process improvements and service desk initiatives.
• Perform additional duties as assigned.

Job Type & Location
This is a Contract to Hire position based out of South Bend, IN.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in South Bend,IN.
Application Deadline
This position is anticipated to close on Mar 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.