Integration Support Specialist

Description
TEKsystems currently has a 6 month contract-to-hire role as an Integration Support Specialist. The B2B Integration Support Specialist serves on a customer-centric first-level IT support team, responsible for analyzing and resolving challenges with our Sterling Integrator application and end user communications.
Top Skills Details
Tier 1 Support
Customer Support/Service
Nice to have:
EDI
Additional Skills & Qualifications
Responsibilities
Implements Electronic Data Interchange (EDI) for our customer.
Interacts via telephone and email with departments, supplier's EDI and business staff contacts, software suppliers, and EDI Value Added Networks (VANs) to resolve EDI issues. There is also the occasional need to speak with members who use the X12 format to help resolve their issues.
Use EDI translation software to monitor the daily processing of the EDI system and initiate the necessary actions to correct any EDI issues.
Daily monitoring of EDI Errors and working with EDI trading partners to troubleshoot and correct. This includes but is not limited to:
Check invoice errors
Recover lost or rejected invoices.
Reviews unacknowledged report and resolve problems with lost or delayed transmissions
Review Advance Ship Notice error report and work with trading partner, purchasing or the appropriate Retail Service Center to correct error.
Review 864 (credit authorization) reports for errors. Correct or contact a trading partner to resend.
Monitor EDI translation and editor reports for all inbound and outbound transmission errors. Determine cause of error and initiate corrective action.
Must be able to use all in-house and 3rd party tools to determine issues and errors.
Review editor and translator errors for member purchase orders and invoices sent EDI. Contact members to initiate corrective action.
Load and maintain Trading Partner profiles.
Increase trading partner base.
Work with user departments to identify and contact potential partners.
Support of other corporate initiatives which include but are not limited to Vendor Portal.
Participate, as needed, in Project meetings either as part of the team or in a consulting role
Facilitate enterprise data communications with business partners including all member, vendor, Value Added Networks, financial, and Point of Sale communications as well as internal electronic communications
Job Type & Location
This is a Contract to Hire position based out of Fort Wayne, IN.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Wayne,IN.
Application Deadline
This position is anticipated to close on Mar 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.