EDI Support Analyst

Description

We are looking for an EDI Support Analyst to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will help keep electronic data exchange operations running smoothly by monitoring transaction activity, addressing processing issues, and supporting reliable communication with external partners. This position works closely with internal teams, customers, and suppliers to maintain accurate data flow and support ongoing EDI operations.

Responsibilities:
Oversee daily electronic transaction activity to confirm documents are transmitted, received, and processed correctly
Troubleshoot routine transaction errors, communication breakdowns, and exception conditions to restore normal processing
Support standard EDI document types, including purchase orders, acknowledgments, invoices, advance ship notices, remittance details, and forecast-related transactions
Assist with partner onboarding by coordinating testing and validating readiness for production exchanges
Collaborate with customers, suppliers, and internal stakeholders to investigate and resolve document processing concerns
Review system queues, alerts, and operational reports to identify issues early and take corrective action
Verify data accuracy within transactions and research mismatches or missing information
Keep support documentation, operating procedures, and trading partner records current and organized
Participate in testing, upgrades, enhancements, user guidance, and continuous improvement efforts, escalating more complex issues when needed
Provide off-hours support and travel occasionally based on business needs

Requirements

Experience supporting Electronic Data Interchange environments and resolving day-to-day transaction issues
Working knowledge of common EDI transaction sets and document flow across customer and supplier processes
Ability to analyze transaction failures, identify root causes, and coordinate issue resolution with technical and business teams
Familiarity with monitoring tools, alerts, reports, and support documentation used in EDI operations
Strong attention to detail with the ability to validate data accuracy and investigate discrepancies
Effective communication skills for working with internal users as well as external trading partners
Ability to manage multiple priorities in a fast-paced support environment
Willingness to provide off-hour support and travel occasionally as required

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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