Desktop Support Engineer

Title: IT Helpdesk Engineer Location: Greensboro, NC Duration: Contract to Hire Description: End-User Support Provide Level 1 / Level 2 technical support for hardware, software, and network-related issuesTroubleshoot Windows, macOS, mobile devices, and peripheral equipmentSupport Microsoft 365, collaboration platforms, and enterprise applicationsDiagnose and resolve remote access and VPN issuesDeliver both remote and on-site support as requiredIncident & Service Request Management Log, track,

Position Overview: On site in Orlando, FL The IT Service Desk Agent provides front-line support to users by handling technical requests and resolving or escalating issues. Support is delivered through various channels including phone, email, instant messaging, web, and ITSM tools, with a focus on delivering high-quality service. Key Responsibilities: Respond promptly and professionally to incoming service desk calls Troubleshoot and resolve Tier 1 desktop issues, including MFA problems Support

ServiceNow Administrator Healthcare Domain Location: Houston, TX (Remote) Job Summary We are seeking a skilledServiceNow Administrator to support and optimize the ServiceNow platform within a healthcare environment. The ideal candidate will be responsible for platform administration, configuration, maintenance, and enhancement of ServiceNow modules while ensuring system stability, security, and compliance with healthcare regulations. This role collaborates with IT teams, business stakeholders,

Required Experience:Minimum of 12 years of Information Technology experience.ServiceNow Certified System Administrator (CSA) certification.Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDMSPM modules, including Demand and Project Portfolio Management (PPM)Additional ServiceNow modules, including ITOM, SecOps, and CSMREST API integrations, data imports/exports, Transform Maps, MID Server, and Integration HubProficient in the following qualificati