Required Experience:
Minimum of 12 years of Information Technology experience.
ServiceNow Certified System Administrator (CSA) certification.
Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
SPM modules, including Demand and Project Portfolio Management (PPM)
Additional ServiceNow modules, including ITOM, SecOps, and CSM
REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
Proficient in the following qualifications:
Knowledge/experience of SDLC practices
Effective liaison leading technical development teams
Strong facilitation skills to effectively lead discussions across multiple groups
Oral and written communication skills including presenting to management
Knowledge/experience with Agile Methodologies
Knowledge/experience of SDLC practices
Change Management and Configuration Management (VersionOne, ServiceNow, etc)
Application Lifecycle Management (ALM)
Problem/Risk Management
MS Office Suite
Knowledge in AI tools (Github Copilot, Playwright)
Required Technical Skills:
Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
Experience monitoring platform performance, instance health, and maintenance activities.
Experience supporting integrations between ServiceNow and other enterprise systems.
Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
Experience providing end-user support, training, and operational guidance.
Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
Ability to use AI capabilities in daily work to improve productivity and solution quality.
Strong communication, troubleshooting, organizational, and rapid task switching skills
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