Role: ServiceNow Platform Administrator/Architect
Location: Remote
Duration: 12 months
Client: Infosys public services / United States Postal Service
Note: candidates meet the residency requirements (Last 5 years in the US with no more than 6 months out of the country).
Required Experience
· Minimum of 9 years of hands-on experience in ServiceNow platform administration, configuration, and architectural support.
· Current ServiceNow Certified System Administrator (CSA) certification is required.
· Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
· Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
· Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
· Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
· Experience monitoring platform performance, instance health, and maintenance activities.
· Experience supporting integrations between ServiceNow and other enterprise systems.
· Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
· Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
· Experience providing end-user support, training, and operational guidance.
· Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
· Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
· Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
· Ability to use AI capabilities in daily work to improve productivity and solution quality.
· Strong communication, troubleshooting, organizational, and rapid task switching skills.
· Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
· SPM modules, including Demand and Project Portfolio Management (PPM)
· Additional ServiceNow modules, including ITOM, SecOps, and CSM
Preferred:
· ITIL certification.
· Experience in two (2) or more of the following areas:
o Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
o SPM modules, including Demand and Project Portfolio Management (PPM)
o Other ServiceNow modules, including ITOM, SecOps, and CSM
o REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
o Knowledge/experience with Agile Methodologies
o Knowledge/experience of SDLC practices
o Change Management and Configuration Management (VersionOne, ServiceNow, etc)
o Application Lifecycle Management (ALM)
o Problem/Risk Management
o Knowledge in AI tools (Github Copilot, Playwright)
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