Summary
The Advisor Information Systems Architect - ServiceNow is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that ServiceNow capabilities align with business goals and ITSM best practices.
Your role in our mission
Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs
Define and enforce platform governance, including release management and security protocols
Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance
Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.
Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).
Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.
Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)
Architect & Platform Strategy
Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
Define and enforce platform governance, including release management and security protocols.
Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.
Integration & Development
Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.
Design and implement automated processes for populating the CMDB and managing service relationships.
Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.
Collaboration & Stakeholder Engagement
Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.
Ensure that all integration and development efforts align with the ServiceNow Platform team's delivery expectations.
Facilitate design authority meetings and provide consultative guidance to development teams.
Reporting & Continous Improvement
Develop and deliver SLA/KPI reports related to services and platform performance.
Monitor how IT support teams leverage CMDB data and provide training as needed.
Drive continual improvement of ITSM processes and platform capabilities.
What we're looking for
Bachelor's Degree in Computer Science, Information Systems, Business Management, or a related discipline.
5+ years supporting ITSM processes.
3+ years of hands-on experience with ServiceNow platform development and discovery tools.
3+ years designing and implementing integrations with third-party tools.
3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS)
Certified Application Developer (CAD)
ITIL, COBIT, Six Sigma, PMP
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