Genzeon, an AI and automation company with deep engineering and data expertise, dedicated to serving the healthcare and retail industries. Our platform solutions – including HIP One, CompliancePro Solutions, and Patient Engagement Solutions – empower organizations to scale innovation and transform outcomes.
Genzeon is a global community of innovators and problem-solvers, with a culture built on inclusion, flexibility, and purpose-driven work. With four global delivery centers, we support providers, payers, Healthtech, and retail organizations worldwide.
Genzeon has an exciting opening for Advisor Information Systems Architect - Service Now to join our dynamic team.
Advisor Information Systems Architect - Service Now
C2H
Remote
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
The Advisor Information Systems Architect – ServiceNow is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that ServiceNow capabilities align with business goals and ITSM best practices.
Your role in our mission
- Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs
- Define and enforce platform governance, including release management and security protocols
- Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance
- Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.
- Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).
- Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
- Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.
- Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)
Architect & Platform Strategy
- Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
- Define and enforce platform governance, including release management and security protocols.
- Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.
Integration & Development
- Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.
- Design and implement automated processes for populating the CMDB and managing service relationships.
- Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.
Collaboration & Stakeholder Engagement
- Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.
- Ensure that all integration and development efforts align with the client’s ServiceNow Platform team’s delivery expectations.
- Facilitate design authority meetings and provide consultative guidance to development teams.
Reporting & Continuous Improvement
- Develop and deliver SLA/KPI reports related to services and platform performance.
- Monitor how IT support teams leverage CMDB data and provide training as needed.
- Drive continual improvement of ITSM processes and platform capabilities.
What we''re looking for
- Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline.
- 5+ years supporting ITSM processes.
- 3+ years of hands-on experience with ServiceNow platform development and discovery tools.
- 3+ years designing and implementing integrations with third-party tools.
- 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP.
Certifications (Preferred)
· ServiceNow Certified System Administrator (CSA)
· Certified Implementation Specialist (CIS)
· Certified Application Developer (CAD)
· ITIL, COBIT, Six Sigma, PMP
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