Voice Project Manager

Job#: 3031147

Job Description:

Apex Systems is hiring a Voice Project Manager to join a growing healthcare client that is 100% remote

Duration: 1+ year contract with strong potential to extend or convert

Compensation: $60-70/hr

Location: Fully Remote (Must be able to work across all U.S. time zones)

Travel: Up to 10%

About the Role

We are seeking a Project Manager with deep Voice and Contact Center experience to support a high-volume, fast-moving portfolio of technical projects. This role is ideal for someone who thrives in complex environments, communicates confidently with both engineers and business leaders, and can drive delivery across multiple workstreams.

You'll join a team currently managing 100+ active voice system projects, many involving contact center migrations-a core requirement for this role. This is not a hands-on engineering position, but you must understand voice technologies well enough to anticipate risks, translate requirements, and keep teams aligned.

What You'll Do

• Lead end-to-end projects focused on voice systems, with a strong emphasis on contact center migrations.
• They are migrating from various voice system platforms including Avaya, Nortel, and Cisco environments to Zoom
• Build and tailor project plans, requirements, and WBS structures.
• Manage timelines, dependencies, and delivery across multiple concurrent projects.
• Use Smartsheet (or similar tools) for project planning and tracking.
• Maintain excellent documentation, including detailed status reports for leadership.
• Act as the bridge between technical teams (network, security, carriers, engineering) and business stakeholders.
• Collaborate with carrier teams on number porting and provisioning tasks.
• Identify risks early by understanding the technical environment and downstream impacts.
• Partner with vendors and internal teams in a highly cross-functional environment.
• Potentially manage project budgets up to ~$1M.

What You Bring

• Must-have: Strong experience managing voice and contact center technology projects, especially migrations.
• Solid understanding of telephony, carriers, number porting, and provisioning workflows.
• Ability to communicate effectively with both technical engineers and business leadership.
• Experience managing multiple complex projects simultaneously.
• Strong documentation habits-clear, detailed, and leadership-ready.
• Familiarity with project planning tools (Smartsheet experience is a plus).
• Ability to anticipate risks and issues based on how voice environments operate.
• Collaborative, proactive working style with the ability to operate independently.
• Comfortable in a fast-paced environment with many moving parts.
• Nice to have: Healthcare provider experience, especially where projects impact patient care workflows.

Who You Are

• A confident communicator who can speak up, ask questions, and drive clarity.
• A self-starter who doesn't need heavy hand-holding.
• Someone who enjoys partnering across teams and keeping projects moving forward.
• Organized, intuitive, and able to "look around corners" to anticipate issues.
• A team player with a sense of humor who fits well in a collaborative environment.

If you are interested, apply here or email a copy of your resume to Emily Pentico at (epentico @ Apexsystems.com)

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.