Software Guidance & Assistance, Inc., (SGA), is searching for a
Smart Hands Technician - IT Asset Management & Critical Spaces for a
contract assignment with one of our premier
Financial Services clients in Manhattan, NYC.
Onsite: 5 days/week. This role is a
general Smart Hands position supporting both
Data Center environments and the build-out of Midtown critical spaces (MDFs/IDFs) . The technician will act as the
on-site execution arm of remote engineering, network, and workplace technology teams , with a strong emphasis on
IT Asset Management (approximately 40%) .
This is a
pure execution role and does not include ownership of infrastructure design or ongoing operations.
Responsibilities:
- Execute IT Asset Management activities in strict alignment with the IT Asset Management Lifecycle (request, receipt, deployment, move, change, retirement, and disposal)
- Perform asset receiving, validation, tagging, serial number capture, and reconciliation for IT equipment
- Maintain accurate asset records, location data, and lifecycle status within ServiceNow
- Perform inventory audits in Data Centers, MDFs, and IDFs to validate physical-to-system consistency
- Update asset records to reflect relocations, installs, decommissions, and disposals
- Support audit inquiries by providing asset verification, documentation, and evidence
- Identify and escalate discrepancies, missing assets, or data integrity issues
- Ensure asset handling complies with security, disposal, and governance requirements
- Execute Smart Hands tasks under direction from remote infrastructure and engineering teams
- Perform physical installation, relocation, removal, and validation of servers, network devices, and supporting IT hardware
- Support rack-and-stack activities, cabinet builds, cage deployments, and repositioning of equipment
- Perform copper and fiber patching, labeling, cable cleanup, and cable-path verification
- Conduct visual inspections, LED/status checks, serial number validation, and photo documentation
- Respond to urgent Smart Hands requests to support incident resolution and minimize service impact
- Support IT infrastructure build-out for new Midtown office locations, including MDF and IDF rooms
- Assist with installation of network racks, switches, firewalls, and edge infrastructure
- Perform structured cabling patching, labeling, and documentation in office IT spaces
- Validate physical readiness of IT critical spaces (rack securement, power availability, cabling complete)
- Coordinate on-site activities with facilities teams, construction vendors, and IT project stakeholders
- Execute work from detailed runbooks, work orders, and technical instructions
- Adhere strictly to safety, access, security, and change management requirements
- Provide clear task updates, confirmations, and issue escalation
- Support off-hours, weekends, and critical cutover windows as required
Required Skills:
- 5+ years of hands-on experience in IT critical spaces, including Data Centers, MDFs, and IDFs
- Demonstrated experience performing IT Asset Management activities across the full asset lifecycle
- Required experience using ServiceNow for asset tracking, updates, and reconciliation
- Experience providing Smart Hands / on-site execution support for IT infrastructure teams
- Strong working knowledge of racks, cabinets, patch panels, structured cabling, and MDF/IDF layouts
- Proven ability to maintain high data accuracy between physical assets and system records
- Ability to follow detailed technical and process instructions with precision
- Strong attention to detail, particularly for labeling, documentation, and asset validation
- Ability to work independently onsite while coordinating remotely with technical teams
- Clear written and verbal communication skills
- Flexibility to support off-hours work and emergency requests as project timelines require
- Ability to independently lift and move equipment; lifting aids provided where applicable
Preferred Skills:
- Experience supporting data center relocations, office build outs, or site expansions
- Familiarity with enterprise hardware (e.g., Dell, HPE, Cisco, Juniper)
- Experience working in colocation facilities and regulated enterprise environments
- Ability to read rack elevations, floor plans, asset lists, and move runbooks
- Experience supporting inventory audits or regulatory reviews
- Understanding of IT governance, asset control, and chain-of-custody principles
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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