Production Support Engineer

Hybrid in Malvern, PA, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • production support

Summary

Responsibilities

  • Triage, investigate, and troubleshoot production incidents and service requests. Analyze application behavior, logs, databases, and cloud environments to identify root causes and resolve issues.
  • Escalate incidents to appropriate teams when additional expertise is required, while maintaining ownership and driving resolution.
  • Monitor application health and respond to alerts in a timely manner.
  • Collaborate with development, infrastructure, and business teams to diagnose and resolve technical issues.
  • Document troubleshooting procedures, root cause findings, and operational processes.
  • Participate in incident management activities and post-incident reviews.
  • Continuously learn new applications, technologies, and support processes to expand operational knowledge.

Qualifications

  • Robust troubleshooting and analytical problem-solving skills. Ability to quickly learn new systems, applications, and business processes. Excellent verbal and written communication skills.
  • Robust interpersonal skills with a positive, approachable, and customer-focused attitude.
  • Ability to remain composed and effective during critical incidents and high-pressure situations.
  • Proven ability to work independently while collaborating effectively with cross-functional teams.
  • Passion for investigating issues and driving them through to resolution.

Nice to have:

  • Amazon Web Services (AWS)
  • Monitoring and observability platforms such as: Splunk, Grafana, Honeycomb, and AWS CloudWatch
  • Control-M job scheduling and automation tools
  • Basic scripting experience (PowerShell, Python, Shell, or similar)
  • ServiceNow incident and change management processes
  • Mainframe technologies and operational support
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172358
  • Position Id: 9068890
  • Posted 3 hours ago
Contact the job poster
NG

Nooruddin Ghani

Senior Technical Recruiter @ Drevol LLC
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