Help Desk Technician- *ON-SITE DAILY*

Help Desk Technician

*Holders

*On-site daily in Foxboro, MA- temporary position

SUMMARY

The Helpdesk Technician is the front line of defense for end user issues, The Helpdesk Technician is responsible for responding to user questions, troubleshoot over the phone, and visit users to resolve issues. Completing Work Orders within ServiceDesk for helpdesk requests, new hires, PC rebuilds, etc.

DUTIES AND RESPONSIBILITIES

1. Complete specific server checks.
2. Completing Work Orders within ServiceDesk for helpdesk requests, new hires, PC setup, etc.
3. General support for IT department.
4. New PC setups - desktops and notebooks.
5. Application installations / troubleshooting - typically on client machines.
6. Software upgrades.
7. New software roll-outs.
8. Hardware troubleshooting with some component repair.
9. Telephony and handheld support.
10. Printer/Copier/Scanner support.
11. Participation in weekend/evening on-call rotation.
12. Event coverage required concerts, soccer, football, other events as required.
13. Execute specific event checklists respond to calls, help users make the event successful.
14. Available to respond to cell/direct calls when off duty.
15. Maintain Asset Inventories.
16. Maintain defined best practices.
17. Special projects and assignments as business dictates.
18. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPPA.

SKILLS AND QUALIFICATIONS

· Able to multitask efficiently.

· Proficiency in internet searches for common error codes, problem symptoms.

· Experience setting up PCs including configurations, software installations, application of updates and patches.

· Experience with system backups.

· High School diploma and advanced studies in Information Systems or relevant work experience.

· Troubleshooting experience and knowledge of technical support (hardware, software, etc.).

· Microsoft platforms, Apple iOS devices.

· Helpdesk experience a plus.

· Reliable and available to work a flexible schedule including nights and weekends.

· Must be orderly, organized, and punctual.

PHYSICAL DEMANDS 

· Sitting for extended periods of time.

· Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.

· The employee frequently is required to talk or hear.

· The employee is occasionally required to reach with hands and arms.

· Ability to lift and carry PC and Printing systems.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

· Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT 

· The noise level in the work environment is usually moderate.

· Face paced office environment.

CERTIFICATES, LICENSES, REGISTRATIONS

· Microsoft Certified Solutions Associate (MCSA)