Help Desk Analyst

Description

We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment.

Responsibilities:

Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.

Identify problems by actively listening to users and conducting thorough research.

Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.

Record detailed information about issues and resolutions in the ticketing system.

Escalate advanced technical concerns to senior team members when necessary.

Build and maintain a comprehensive understanding of company technology and support procedures.

Stay informed about emerging technologies and incorporate new knowledge into daily tasks.

Requirements

At least 1 year of experience in a technical support or related role.
Solid knowledge of computer hardware and software systems.
Proven ability to diagnose and resolve technical issues effectively.
Strong communication skills, both verbal and written, with a customer-focused approach.
Capability to handle multiple tasks and work independently in a fast-paced setting.
Familiarity with ticketing systems and experience in basic troubleshooting.
Understanding of basic network troubleshooting concepts.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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