Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on IT support and troubleshooting services to ensure smooth operations for end-users. This is a long-term contract position offering an exciting opportunity to work within the health and biotech industry.

Responsibilities:
Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues.
Operate and manage IT kiosks to assist users with technical inquiries and resolutions.
Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure.
Respond to and resolve service desk tickets efficiently, ensuring timely solutions.
Perform basic troubleshooting for IT systems to minimize downtime and improve user experience.
Collaborate with team members to identify and implement improvements in IT support processes.
Provide guidance and training to users on system functionalities and best practices.
Monitor and report system performance issues to ensure optimal functionality.
Maintain accurate documentation for system configurations, processes, and user requests.

Requirements

At least 3 years of experience in IT support or a related field.
Proficiency in Active Directory and Microsoft Windows 10.
Strong knowledge of Office 365 and Azure environments.
Demonstrated skills in basic troubleshooting and resolving technical issues.
Experience handling service desk tickets and providing timely resolutions.
Ability to work onsite and interact directly with end-users.
Excellent communication and problem-solving skills.
Familiarity with IT support tools and processes.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.

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