Remote Help Desk

Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world. Our employees collaborate seamlessly among 50+ offices and gain valuable hands-on experience that fosters career growth. Langan culture is entrepreneurial from advancing innovative technical solutions, to part

Description Our client is looking for a Deskside Support Technician to join their team that will be responsible for providing daily hardware support to end users for PCs, laptops, tablets, and printers. Position is also responsible for daily software support including operating systems and applications running on devices. This position will be support for internal end-users and handles all requests related to Windows/PC issues, Microsoft Office, Group Policies, Active Directory, VPN/networking,

Role: ServiceDesk with AI Copilot Location: Florham Park, NJ (Onsite) Job Description: Required 3+ years in an IT service desk, helpdesk, or end-user support role.Demonstrated hands-on experience with Microsoft 365 Copilot or similar AI assistant platforms.Strong verbal and written communication skills; able to explain technical concepts clearly to non-technical audiences.Experience designing or delivering end-user training programs.Comfort working with usage/analytics data and creating summary

Recruiting contact Contact us directly if you have any questions about this open job position Contact us Your skills 2+ years of experience as a Desktop TechnicianTechnical certifications such as A+ or Network+ are preferredFamiliarity with Windows OS, Mac OS, and various software applicationsKnowledge of TCP/IP and networking protocolsExcellent communication and customer service skillsAbility to work independently and as part of a teamFlexibility to work outside of normal business hours, as ne