Customer Support Technician

RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Support Technician in Ocoee, FL.

Summary:
The candidate will provide in-person and remote support for user-facing hardware and software at a remote site (~60 miles from headquarters). This high-visibility role supports executive and VIP meetings, delivers day-to-day IT support, and assists with installations, troubleshooting, asset tracking, and documentation. Frequent travel to other offices and remote locations is required.

Key Responsibilities:
* Install, configure, and support computer hardware, software, mobile devices, printers, and scanners
* Prepare, configure, and support audio/visual systems and video conferencing
* Perform pre-meeting AV checks and provide live support for executive and VIP meetings
* Monitor and maintain systems using tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM)
* Diagnose and resolve hardware, software, and network issues; Coordinate repair or replacement as needed
* Collaborate with IT teams on projects and initiatives
* Work onsite between 7:00 AM-6:00 PM, Monday-Friday
* Participate in evening and weekend on-call rotation
* Travel frequently to support other offices and remote locations

REQUIREMENTS:
* High School diploma or equivalent; Certifications preferred
* Relevant certifications a plus (Microsoft 365, CompTIA A+/Network+, Teams Rooms, AVIXA Fundamentals)
* Enterprise IT support experience
* Strong knowledge of AV equipment, including Microsoft Teams Rooms-certified systems
* Experience with virtual meeting platforms (Microsoft Teams, Zoom, GoTo, etc.)
* Hands-on experience with Windows 11, Active Directory, and MECM
* Ability and willingness to travel frequently; valid driver's license and reliable transportation
* Strong problem-solving, analytical, and organizational skills
* Ability to manage multiple priorities, work independently, and perform under pressure in a fast-paced environment
* Able to lift up to 50 pounds and perform other duties as assigned

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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