IT Support Technician/ Customer Service Analyst

Ocoee, FL, US • Posted 60+ days ago • Updated 7 days ago
Contract W2
Contract Independent
12 Months
25% Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Active Directory
  • Audiovisual
  • Communication
  • Computer Hardware
  • Customer Service
  • Customer Support
  • Documentation
  • IT Operations
  • Microsoft
  • Network
  • Recruiting
  • Technical Support

Summary

We’re currently hiring an Entry-Level IT Support Technician / Customer Service Analyst role based in the Orlando / Central Florida area.This position is a great fit for students or entry level candidates interested in building hands-on experience in IT support within an enterprise environment. The role involves supporting a wide range of hardware and software systems, providing both in-person and remote technical assistance, and contributing to day-to-day IT operations.Key responsibilities include:

  • Installing and configuring hardware, software, and mobile devices
  • Supporting audiovisual setups and virtual meeting technologies (MS Teams, Zoom, etc.)
  • Troubleshooting hardware, software, and network issues
  • Assisting with asset tracking, documentation, and system maintenance
  • Utilizing tools like Active Directory and Microsoft Endpoint Configuration Manager
  • Delivering high-quality customer support with strong communication and follow-through

This is an excellent opportunity for individuals with 0–1 year of experience or relevant coursework/certifications who are eager to grow their skills in a fast-paced, collaborative IT environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90999860
  • Position Id: 8936058
  • Posted 30+ days ago
Contact the job poster
Sandi DonLevy

Sandi DonLevy

Account Executive @ Defined Software Development
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