IT Technician

Support and maintain in-house and remote laptops and peripherals.

Job Responsibilities:

Responds to IT helpdesk requests to ensure a timely and professional response and resolution.

Troubleshooting an employee's hardware and software problems in a timely manner.

Assist and instruct end users in software usage and computer-related work issues.

Evaluates "off the shelf" user's hardware/software for compatibility with existing systems and/or planned systems with minimal supervision and report findings.

Oversees the inventory of supplies and equipment necessary to maintain effective systems operations.

Maintains continuity of systems operation and processing; resolves common equipment, programs, and control issues.

Familiar with network cabling standards and ability to run and terminate network cables as required.

Aids in the design and implementation of the security and access control systems for all network computer operation and systems data.

Ability to read and digest large volumes of technical publications monthly and maintain a high degree of proficiency in new and constantly changing areas.

Enforces computer standards to assure systems are maintained in accordance with Johnson & Johnson's policies and procedures.

Key member of the J&J Disaster Recovery Plan as assigned, ready to perform tasks to ensure business continuity during a disaster event.

Expected to meet the departments established KPI's for answering calls, meeting service standards (SLA's) for requests to our Helpdesk, and meeting education requirements annually.

Performs all other duties as assigned.

Education and Work Experience:

3 years' experience, prefer a Bachelor's Degree and 2 Certified Courses from Microsoft

Must complete Insurance Essential within 6 months of employment

Knowledge Skills & Abilities:

Self-Motivated

Great time management skills

Excellent analytical, troubleshooting, and problem-solving abilities

Able to prioritize and execute tasks in a high-pressure environment

Work as part of a team and independently

The ability to interact with all levels within the organization

Excellent written and verbal communication skills working with peers, vendors, and end-users in resolving and troubleshooting issues

Extensive knowledge of Microsoft software

Extensive knowledge of computer components and peripherals

Knowledge of the inner workings of network protocols

Experience with Windows 10, Office 2016, Office 365, FTP, Cell Phones & Broadband Technology, VoIP and other technologies

Working knowledge of Active Directory login process, joining computers to a domain, resetting user passwords

Working knowledge of desktop imaging software solutions

Typical Physical Demands:

Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; May require lifting-up to 50+ pounds; requires normal range of vision and hearing with or without accommodations.

Must have valid driver's license

Must be able to travel to remote offices for support and special projects throughout the year

Scheduled weekend and after-hours work as needed