We are seeking a motivated and customer-focused Junior IT Support Technician to join our team. This position provides first-line technical support to end users, focusing on Windows troubleshooting, basic networking issues, and general problem resolution in a fast-paced environment.
CORE RESPONSIBILITIES - Provide timely technical support to users via phone, email, chat, remote tools, and in-person assistance
- Troubleshoot and resolve common Windows operating system issues (Windows 10/11)
- Diagnose and fix basic hardware problems (laptops, desktops, printers, peripherals)
- Assist with basic networking troubleshooting (Wi-Fi connectivity, IP addressing, basic TCP/IP, switching, and routing concepts)
- Create, track, and update support tickets in the company's ticketing system
- Document solutions and maintain knowledge base articles
- Install, configure, and maintain OS and software applications
- Perform user account management (password resets, access requests)
- Escalate complex issues to senior technicians or other teams when necessary
- Work as part of an on-call rotation
- Follow established IT procedures and best practices
- Maintain professionalism and composure while working in a high-pressure support environment
TECHNICAL SKILL REQUIREMENTS - Solid understanding of basic Windows troubleshooting (boot issues, driver problems, software conflicts, updates, etc.)
- Good grasp of basic networking principles (IP addressing, DNS, DHCP, Ethernet & Wi-Fi)
- Basic understanding of Microsoft Active Directory, DHCP, DNS, and other Server components
- Experience with cloud platforms, such as Azure, AWS, Google Cloud
- Familiarity with video conferencing hardware and setup
- Experience with remote support tools (TeamViewer, Remote Desktop, etc.)
- Familiarity with ticketing systems
- Some experience with typical desktop and cloud-based office applications, such as Office365, Adobe Acrobat, Docusign, Atlassian JIRA & Confluence
THE PERSON - Operates with a high degree of ownership and accountability; treats the environment as their own
- Calm and composed under pressure, with strong situational judgment
- Service-oriented mindset with a high-touch approach to executive and end-user support
- Strong communicator capable of translating technical concepts into clear business language
- Process-driven with a natural inclination toward documentation, structure, and continuous improvement
- Proactive problem-solver who anticipates risk and addresses root causes, not just symptoms
- Comfortable working in a high-expectation, fast-paced environment
- Demonstrates discretion and professionalism in handling confidential information
- Experience operating in top-tier financial services or similarly demanding enterprise environments
- Team-player mentality
EDUCATION Bachelor's degree in IT or related field preferred EXPERIENCE 1-3 years of IT support or help desk experience (internships or personal projects welcome) COMPENSATION The Company offers a competitive total compensation package, including base salary, discretionary bonus, and comprehensive benefits. Salary range: $110,000-130,000, commensurate with experience.
LOCATION Based in NYC, with occasional travel to other site locations in the Metro NYC area.
We are seeking a motivated and customer-focused Junior IT Support Technician to join our team. This position provides first-line technical support to end users, focusing on Windows troubleshooting, basic networking issues, and general problem resolution in a fast-paced environment.
CORE RESPONSIBILITIES - Provide timely technical support to users via phone, email, chat, remote tools, and in-person assistance
- Troubleshoot and resolve common Windows operating system issues (Windows 10/11)
- Diagnose and fix basic hardware problems (laptops, desktops, printers, peripherals)
- Assist with basic networking troubleshooting (Wi-Fi connectivity, IP addressing, basic TCP/IP, switching, and routing concepts)
- Create, track, and update support tickets in the company's ticketing system
- Document solutions and maintain knowledge base articles
- Install, configure, and maintain OS and software applications
- Perform user account management (password resets, access requests)
- Escalate complex issues to senior technicians or other teams when necessary
- Work as part of an on-call rotation
- Follow established IT procedures and best practices
- Maintain professionalism and composure while working in a high-pressure support environment
TECHNICAL SKILL REQUIREMENTS - Solid understanding of basic Windows troubleshooting (boot issues, driver problems, software conflicts, updates, etc.)
- Good grasp of basic networking principles (IP addressing, DNS, DHCP, Ethernet & Wi-Fi)
- Basic understanding of Microsoft Active Directory, DHCP, DNS, and other Server components
- Experience with cloud platforms, such as Azure, AWS, Google Cloud
- Familiarity with video conferencing hardware and setup
- Experience with remote support tools (TeamViewer, Remote Desktop, etc.)
- Familiarity with ticketing systems
- Some experience with typical desktop and cloud-based office applications, such as Office365, Adobe Acrobat, Docusign, Atlassian JIRA & Confluence
THE PERSON - Operates with a high degree of ownership and accountability; treats the environment as their own
- Calm and composed under pressure, with strong situational judgment
- Service-oriented mindset with a high-touch approach to executive and end-user support
- Strong communicator capable of translating technical concepts into clear business language
- Process-driven with a natural inclination toward documentation, structure, and continuous improvement
- Proactive problem-solver who anticipates risk and addresses root causes, not just symptoms
- Comfortable working in a high-expectation, fast-paced environment
- Demonstrates discretion and professionalism in handling confidential information
- Experience operating in top-tier financial services or similarly demanding enterprise environments
- Team-player mentality
EDUCATION Bachelor's degree in IT or related field preferred EXPERIENCE 1-3 years of IT support or help desk experience (internships or personal projects welcome) COMPENSATION The Company offers a competitive total compensation package, including base salary, discretionary bonus, and comprehensive benefits. Salary range: $110,000-130,000, commensurate with experience.
LOCATION Based in NYC, with occasional travel to other site locations in the Metro NYC area.
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