Senior IT Support Engineer

Description
Position Summary
This is a customer oriented support role centered on providing basic to advanced technical support towards end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. A tech savvy individual with willingness to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution, and ability to deliver on tech requests, tasks, and projects are important aspects of this position.
A good understanding and working experience with IT systems, servers, networks, security computers, mobile devices, tech products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to perform in this position.
Responsibilities
User Support
Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets.
Perform white-glove support of executives in both corporate and residential settings.
Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution.
Train users on use of supported hardware, software and services within department and organizational guidelines and standards.
Provide after-hours/on-call support as needed.
Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level support.
Hardware Support
Setup, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment.
Assist with data center IT infrastructure components and systems.
Assist with LAN and WLAN networking hardware.
Assist with security appliances and hardware.
Software Support
Setup, test, deploy and maintain corporate standard computer software.
Setup, test, deploy and maintain computer patch management solution.
Qualifications
User Support
Experience in customer support interactions in person or remotely.
Experience responding to new or open support tickets or from other communication methods such as: email, phone, texts, walk-ins, chat tool or video call.
Experience applying intermediate to advanced technical capabilities to diagnose and resolve issues.
Requirements
5+ years of experience.
Experience in small to medium-scale environments (under 100 people) preferred.
Boutique financial services, law firm, or family office experience preferred.
Strong interpersonal skills.
Bachelor's degree required; in information technology or related field preferred.
Commitment to delivering timely and professional service to executives.
Strong foundation in diverse platforms.
Demonstrated ability to prioritize work and to complete projects on time.
Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality.
Excellent communication skills, both verbal and written.
Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels.
Demonstrated strong organizational skills and exercises attention to detail.
Demonstrated ability to collaborate well with others or work independently as the situation warrants.
Commitment to professional ethics and integrity.
Punctuality and regular attendance in office.
In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week.
Skills
Bachelor's Degree, Windows, MS Office, Mobile Devices, hardware, Macs, AV, VMware, networking
Top Skills Details
Bachelor's Degree,Windows,MS Office,Mobile Devices,hardware
Additional Skills & Qualifications
Candidates must have excellent customer service and experience supporting executives.
Experience Level
Expert Level
Job Type & Location
This is a Permanent position based out of New York, NY.
Pay and Benefits
The pay range for this position is $125000.00 - $130000.00/yr.
There are 3 weeks of PTO and the firm has an excellent matching 401k plan. The firm is also closed from Christmas Eve to New Year's Day. Medical Dental Vision
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on May 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.