Software Guidance & Assistance, Inc., (SGA), is searching for a
VMO Coordinator for a
CONTRACT assignment with one of our premier
Regulatory clients in
the DMV area. The Program Coordinator, as part of the Vendor Management Office team, supports the acquisition process of contingent labor for the firm.
Responsibilities :
- Assist managers during all stages of the contract labor acquisition process including: requisition creation in a web-base, state of the art Vendor management tool, candidate review and short-listing, interview scheduling and follow-up.
- Manage primary customer support activities including quality review of staffing supplier fill-rate and timekeeping activities via a web-based application.
- Oversee performance of participating staffing vendors.
- Log all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
- Ownership of other Vendor Management Office activities including performance tracking, invoicing, PO tracking, and vendor compliance tracking.
- Maintain and update monthly activity and performance reports.
- Constant interaction via email and phone with client, staffing vendors, contract personnel and other partners.
- Entering new contractor profiles (contact information) and details of assignment into client systems where applicable.
- Assist client managers with extension of contract assignments.
- Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignment and at end of assignment.
- Ensure all work orders are closed in the system when notified of an end of assignment.
- Assist when needed with the collection of company assets from vendors (devices, badges, etc.)
- Ensure security department is notified of end of assignments.
- Assist in collection of contractor hours and approval of time by managers.
- Constant interaction via email and phone with client, staffing vendors, contract personnel and other partners.
- Constant interaction with vendors to ensure contractor on-boarding paperwork is completed in a timely manner so the contractor can start assignment on time.
- Log all client and vendor inquiries into issue tracking system
- Provide periodic program status reports to leadership as required
Required Skills :
- Bachelor's Degree or equivalent combination of education and experience plus one (1) to three (3) years relevant experience. Staffing and/or MSP experience preferred.
- VMS software experience preferred
- MS Office/Tools- advanced skills
- Excellent verbal and written communications
- Ability to work in a dynamic environment that changes from day-to-day
- Strong organization skills and attention to detail
- Able to work independently
- Customer Focused Drive for results
- Excellent analytical and problem solving skills required
- Excellent documentation and follow up skills required
- Strong determination to impact performance
- Time Management skills
- Perseverance
- Understand staffing operations and primary business drivers
- Self-motivation
- Excellent customer service skills
- Solid project management skill
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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