Job Title: VMO Coordinator Location: Rockville, MD Duration: Long Term
Job Description
Assist managers during all stages of the contract labor acquisition process, including requisition creation in a web-based, state-of-the-art vendor management tool, candidate review and short-listing, interview scheduling, and follow-up.
Manage primary customer support activities, including quality review of staffing supplier fill-rate and timekeeping activities via a web-based application.
Oversee performance of participating staffing vendors.
Log all client-reported issues and track resolution through to completion, ensuring a high level of customer satisfaction.
Ownership of other Vendor Management Office activities, including performance tracking, invoicing, PO tracking, and vendor compliance tracking.
Maintain and update monthly activity and performance reports.
Constant interaction via email and phone with client, staffing vendors, contract personnel and other partners.
Entering new contractor profiles (contact information) and details of assignment into client systems where applicable.
Assist client managers with extension of contract assignments.
Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignment and at end of assignment.
Ensure all work orders are closed in the system when notified of an end of assignment.
Assist when needed with the collection of company assets from vendors (devices, badges, etc.)
Ensure security department is notified of end of assignments.
Assist in collection of contractor hours and approval of time by managers.
Constant interaction via email and phone with client, staffing vendors, contract personnel and other partners.
Constant interaction with vendors to ensure contractor on-boarding paperwork is completed in a timely manner so the contractor can start assignment on time.
Log all client and vendor inquiries into issue tracking system
Provide periodic program status reports to leadership as required
Education/Experience
Bachelor's Degree or equivalent combination of education and experience plus one (1) to three (3) years relevant experience. Staffing and/or MSP experience preferred.
VMS software experience preferred
MS Office/Tools- advanced skills
Excellent verbal and written communications
Ability to work in a dynamic environment that changes from day-to-day
Strong organization skills and attention to detail
Able to work independently
Customer Focused Drive for results
Excellent analytical and problem solving skills required
Excellent documentation and follow up skills required
Strong determination to impact performance
Time Management skills
Perseverance
Understand staffing operations and primary business drivers
Self-motivation
Excellent customer service skills
Solid project management skill
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